How do I register?
Answer :
You can register by clicking on ‘Sign on’ figure on the top right corner. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
You can register by clicking on ‘Sign on’ figure on the top right corner. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
Are there any charges for registration?
Answer :
No. Registration on smartkart.com.au is absolutely free
No. Registration on smartkart.com.au is absolutely free
Do I have to necessarily register?
Answer :
You can surf and add products to the cart without registration as guest user. The checkout page requires your fill your basic details to place your order. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
You can surf and add products to the cart without registration as guest user. The checkout page requires your fill your basic details to place your order. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
Can I have multiple registrations?
Answer :
Each email address and contact phone number can only be associated with one account
Each email address and contact phone number can only be associated with one account
What is My Account?
Answer :
My Account is the section you reach after you log in at smartkart.com.au. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details
My Account is the section you reach after you log in at smartkart.com.au. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details
How do I reset my password?
Answer :
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team at Info@smartkart.com.au
You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team at Info@smartkart.com.au
What are credit notes & where can I see my credit notes?
Answer :
Credit notes reflect the amount of money which you have pending in your SmartKart account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.
Credit notes reflect the amount of money which you have pending in your SmartKart account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.
What are coupon codes?
Answer :
Coupon codes are discount codes that are issued as special offers that you can redeem against your purchase. The coupon can be redeemed during the check out stage by entering the coupon code in the column provided.
Coupon codes are discount codes that are issued as special offers that you can redeem against your purchase. The coupon can be redeemed during the check out stage by entering the coupon code in the column provided.
What are the modes of payment?
Answer :
You can pay for your order on smartkart.com.au using the Credit and debit cards (VISA / Mastercard/ AMEX), Cash on delivery
You can pay for your order on smartkart.com.au using the Credit and debit cards (VISA / Mastercard/ AMEX), Cash on delivery
Are there any other charges or taxes in addition to the price shown?
Answer :
GST will be applicable as per Government regulations. Delivery charges will be applicable on your total bill as per the delivery fee structure. Please refer to delivery details page to check applicable delivery fee.
GST will be applicable as per Government regulations. Delivery charges will be applicable on your total bill as per the delivery fee structure. Please refer to delivery details page to check applicable delivery fee.
Will you deliver at my post code?
Answer :
Once you are on smartkart.com.au Please click on the 'Check Delivery Availability' button on the home page. Enter your post code. You will get a pop up notifying you if SmartKart has delivery to your post code. If yes, please click the link ‘check delivery cost’. You will be able to find the cost of delivery to your home based on the value of purchase. You will also get the cost of delivery on your invoice based on the location and value of your bill. If your post code is not in our delivery list, please send us an email at Info@smartkart.com.au and we will get deliver it to you on a mutually agreed delivery method.
Once you are on smartkart.com.au Please click on the 'Check Delivery Availability' button on the home page. Enter your post code. You will get a pop up notifying you if SmartKart has delivery to your post code. If yes, please click the link ‘check delivery cost’. You will be able to find the cost of delivery to your home based on the value of purchase. You will also get the cost of delivery on your invoice based on the location and value of your bill. If your post code is not in our delivery list, please send us an email at Info@smartkart.com.au and we will get deliver it to you on a mutually agreed delivery method.
How will the delivery be done?
Answer :
We have a dedicated team who will hand delivery them to your home. Based on your order, SmartKart team will communicate to you by email / SMS on the scheduled date and time window when your delivery will be made. It is the buyer’s responsibility to ensure that someone is available at home to take the delivery at the time and date provided by SmartKart. All deliveries are made to the address as given by you, and you will be available in person to receive the delivery. If you are not available during delivery, we can leave the order at your door if we have your written consent to do so prior to delivery. We will not be responsible if the parcel is reported as missing after the delivering the order at your door with your written consent. If you are not available to receive the delivery and we have not received your written consent to leave the delivery at your door, then we will have to re-schedule the delivery. You will be paying for the delivery charges. Re-delivery charges are based on your delivery suburb.
We have a dedicated team who will hand delivery them to your home. Based on your order, SmartKart team will communicate to you by email / SMS on the scheduled date and time window when your delivery will be made. It is the buyer’s responsibility to ensure that someone is available at home to take the delivery at the time and date provided by SmartKart. All deliveries are made to the address as given by you, and you will be available in person to receive the delivery. If you are not available during delivery, we can leave the order at your door if we have your written consent to do so prior to delivery. We will not be responsible if the parcel is reported as missing after the delivering the order at your door with your written consent. If you are not available to receive the delivery and we have not received your written consent to leave the delivery at your door, then we will have to re-schedule the delivery. You will be paying for the delivery charges. Re-delivery charges are based on your delivery suburb.
How do I change the delivery info (address to which I want products delivered)?
Answer :
You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right-hand corner and go to the “Update My Profile” section to change your delivery address.
You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right-hand corner and go to the “Update My Profile” section to change your delivery address.
Will someone inform me if my order delivery gets delayed?
Answer :
In case of a delay, our customer support team will keep you updated about your delivery.
In case of a delay, our customer support team will keep you updated about your delivery.
What is the minimum order for delivery?
Answer :
The minimum order for free delivery is $40 per order. For any order less than $40, you will be charged a nominal delivery fee of $4.99. Free delivery charges are applicable only for select postcodes, other postcodes will be charged on a mutually agreed rate. Once you are on smartkart.com.au. Please click on the ‘Check my delivery’ button on the home page. Enter your post code. You will get a pop up notifying you if SmartKart has delivery to your post code. If yes, continue with your shopping. You will be able to find the delivery charges on our ‘Delivery Details’ page under ‘Customer Support’. You will also get the cost of delivery on your invoice based on the location and value of your bill.
The minimum order for free delivery is $40 per order. For any order less than $40, you will be charged a nominal delivery fee of $4.99. Free delivery charges are applicable only for select postcodes, other postcodes will be charged on a mutually agreed rate. Once you are on smartkart.com.au. Please click on the ‘Check my delivery’ button on the home page. Enter your post code. You will get a pop up notifying you if SmartKart has delivery to your post code. If yes, continue with your shopping. You will be able to find the delivery charges on our ‘Delivery Details’ page under ‘Customer Support’. You will also get the cost of delivery on your invoice based on the location and value of your bill.
Can I change my order delivery time after placing the order?
Answer :
Yes, you can change your order delivery time 6 hours before the delivery time is communicated to you.
Yes, you can change your order delivery time 6 hours before the delivery time is communicated to you.
How do I add or remove products after placing my order?
Answer :
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.
Is it possible to order an item which is out of stock?
Answer :
No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible.
No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible.
How do I check the current status of my order?
Answer :
The only way you can check the status of your order is by contacting our customer support team.
The only way you can check the status of your order is by contacting our customer support team.
How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?
Answer :
You will receive an email as well as sms about unavailable items before the delivery of your order.
You will receive an email as well as sms about unavailable items before the delivery of your order.
What You Receive Is What You Pay For
Answer :
At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery, we provide a window of 24hrs to report missing items. This is applicable only for items that are invoiced.
At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery, we provide a window of 24hrs to report missing items. This is applicable only for items that are invoiced.
When and how can I cancel an order?
Answer :
The only way you can cancel your order is by contacting our customer support team. Cancellation can be made only within 2 hours of placing the order. Cancellations after 2 hours of placing the order will not be accepted.
The only way you can cancel your order is by contacting our customer support team. Cancellation can be made only within 2 hours of placing the order. Cancellations after 2 hours of placing the order will not be accepted.
How do I contact customer service?
Answer :
Please mail us on Info@smartkart.com.au or call us on +61 480 298 850
Please mail us on Info@smartkart.com.au or call us on +61 480 298 850
What are your timings to contact customer service?
Answer :
Our customer service team is available throughout the week, all seven days from 8am to 8pm.
Our customer service team is available throughout the week, all seven days from 8am to 8pm.
What do I do if an item is defective (broken, leaking, expired)?
Answer :
We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery.
We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery.
How will I get my money back in case of a cancellation or return? What are the modes of refund?
Answer :
The amount will be refunded to your SmartKart account to use as store credit in your forthcoming purchases. Please contact customer support for any further assistance regarding this issue.
The amount will be refunded to your SmartKart account to use as store credit in your forthcoming purchases. Please contact customer support for any further assistance regarding this issue.
I am a corporate/ business. Can I place orders with Smartkart.com.au?
Answer :
Yes, we do bulk supply of products at special prices to institutions such as catering services, small business, schools, restaurants and corporates. Please contact as at info@smartkart.com.au to know more.
Yes, we do bulk supply of products at special prices to institutions such as catering services, small business, schools, restaurants and corporates. Please contact as at info@smartkart.com.au to know more.
I’d like to suggest some products. Who do I contact?
Answer :
Please mail us on Info@smartkart.com.au or call us on 0480 298 850
Please mail us on Info@smartkart.com.au or call us on 0480 298 850
There is a difference in the amount mentioned in the invoice sent by the store and the order value shown on your website when placing the order. Why should I pay the extra amount?
Answer :
Please mail us on Info@smartkart.com.au or call us on 0480 298 850
Please mail us on Info@smartkart.com.au or call us on 0480 298 850
Change of Mind
Answer :
Please choose carefully as refunds are not provided if you have simply changed your mind, you have made a wrong selection or found a cheaper item elsewhere
Please choose carefully as refunds are not provided if you have simply changed your mind, you have made a wrong selection or found a cheaper item elsewhere
If I pay by credit card how do I get the amount back for items not delivered?
Answer :
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your SmartKart account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please mail us at Info@smartkart.com.au
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your SmartKart account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please mail us at Info@smartkart.com.au